Strongwolf GamesSupport
To help us fix a problem faster, please include your phone model, your Android or iOS version, and what happened just before the problem.
Common questions
How do I restore my purchases?
Open the Shop and tap Restore Purchases. Use the same Google or Apple account you bought with. Remove Ads and the Starter Pack come back this way. Diamonds are used up when you spend them, so they are not restored.
I bought something but didn't get it.
Restart the game with an internet connection: the store finishes any purchase that was interrupted. If it still hasn't arrived, email us with the order number from your Google Play or Apple receipt.
What does Remove Ads remove?
It removes all forced ads for good. Reward videos stay available but optional, so you can still watch one for a bonus when you choose.
Will my progress move to a new phone?
Your progress is saved on your device. When you set up a new phone from a backup of your old one (Google backup on Android, iCloud backup on iPhone), your save usually comes with it. Progress can't move between Android and iPhone yet.
How do I change my privacy or ad choices?
In the game, go to Settings > Privacy choices. You can also reset your advertising ID in your device settings. See the Privacy Policy for details.
How do I delete my data?
Uninstalling the game, or clearing its data in your device settings, deletes your save. To delete analytics or crash data linked to your device, email us with your device model and the approximate dates you played.
How do I get a refund?
Refunds are handled by the store you bought from: Google Play refunds or App Store refunds.